This policy explains what personal information Scentaholic collects, how we use it and the choices you have. We follow the Nigeria Data Protection Act 2023 (NDPA). The person responsible for your information is Ufuoma Godstime, owner of Scentaholic, Bayelsa State, Nigeria. You can reach us using the details at the end of this page.
The short version
- This website does not ask for your name, address or payment details, and it does not use tracking cookies, advertising or analytics.
- When you message us on WhatsApp, we use what you send only to answer you and handle your order.
- We never sell your information.
What we collect
When you message or order on WhatsApp
Your WhatsApp name and phone number, the products you ask about, and the details you give us to complete an order, such as your delivery address and payment confirmation. WhatsApp is run by Meta, which handles these messages under its own privacy policy.
On this website
- Your cart and Scent Lab choices are saved only in your own browser (local storage), so they are still there when you come back. They are not sent to us unless you choose to send them on WhatsApp. You can clear them at any time by clearing your browser's site data.
- Technical data: like every website, our hosting provider (Render) and our product database provider (Supabase, which stores data in the European Union) receive your device's IP address and basic browser information when pages and product photos load. This is used only to deliver the website and keep it secure. Some product photos are loaded from Unsplash, and website code is loaded from the jsDelivr network, which receive the same basic technical data.
- Owner login: only the shop owner has an account. Visitors do not create accounts.
Why we use it
- To answer your questions and give you prices (steps you ask us to take before an order).
- To process, deliver and support your order (to perform our contract with you).
- To keep records required by law, such as tax and accounting records (legal obligation).
- To keep the website working and secure (our legitimate interest).
We will only send you marketing messages, such as new arrivals, if you have agreed to receive them. You can ask us to stop at any time.
Who we share it with
- Delivery riders and courier companies receive your name, phone number and address, only to deliver your order.
- Our service providers (WhatsApp, Render, Supabase) process data on our behalf, as described above. Some of them store data outside Nigeria; where that happens we rely on their contractual and security safeguards, as the NDPA requires.
- We may share information if the law requires it.
- We never sell or rent your personal information.
How long we keep it
We keep order conversations and records for as long as needed to complete your order and handle any returns or questions, and for up to 6 years where tax and accounting rules require it. After that we delete them.
Your rights
Under the NDPA you can ask us to:
- tell you what information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, where we no longer need to keep it;
- stop or limit how we use it, or stop sending you marketing;
- withdraw any consent you have given, at any time.
Message or email us to use these rights. We will reply within 30 days. If you are not satisfied with our answer, you can complain to the Nigeria Data Protection Commission (NDPC).
Security
We protect the website with encrypted connections (HTTPS), and only the owner's password-protected account can change the shop. Please don't send card numbers, PINs or passwords on WhatsApp; we will never ask for them.
Children
Our website and services are meant for adults. If you are under 18, please ask a parent or guardian to order for you.
Changes to this policy
If we change this policy, we will update this page and the date at the top.
Contact us
- WhatsApp: +234 816 020 4493
- Email: ufuomaenterprise7@gmail.com
- Location: Bayelsa State, Nigeria