We want every order to arrive safely and exactly as you expected. This page explains delivery, returns and refunds. It works together with our Terms of Sale, and it does not limit your rights under Nigerian consumer protection law.
Delivery
- Where we deliver: nationwide across Nigeria. You can message us 24/7.
- How long it takes: within Bayelsa State usually 1 to 2 days; other states usually 2 to 7 working days after payment, depending on the courier and your location. We share the expected date when we confirm your order.
- Cost: the delivery fee depends on your location and is included in the total we confirm on WhatsApp before you pay.
- Tracking: we send you the courier or rider details on WhatsApp once your order is on its way.
- On arrival: please check your package when you receive it. If it is damaged or leaking, take photos or a short video before opening it fully, and tell us straight away.
- Please give a correct address and phone number. If a delivery fails because the details were wrong or nobody was available, a second delivery may cost an extra fee.
Wrong, damaged or faulty items
If you receive the wrong perfume, or it arrives damaged, leaking or faulty, contact us on WhatsApp within 48 hours of delivery with your order details and photos or a video. We will replace it or give you a full refund, including the delivery fee, at no cost to you.
Changed your mind?
- You can return a perfume within 7 days of delivery if it is unopened, unused and still sealed in its original packaging.
- Message us first to arrange the return. Return delivery costs are paid by you unless the item was wrong or faulty.
- Once we receive and check the item, we refund the price of the perfume.
Items we cannot take back (unless faulty)
- Perfumes that have been opened, sprayed or had their seal or cellophane removed, for hygiene and quality reasons.
- Custom blends made for you in the Scent Lab.
- Decants and samples, and gift sets that have been opened.
Refunds
- Approved refunds are paid within 7 working days, back to the account you paid from, or another account you confirm to us in writing.
- We tell you on WhatsApp when the refund has been sent.
Contact us
- WhatsApp: +234 816 020 4493
- Email: ufuomaenterprise7@gmail.com
- Location: Bayelsa State, Nigeria